Privacy Policy

1. Who We Are

Whisko is operated by Sydney Smart Dog Pty Ltd (ABN to be confirmed), a company registered in New South Wales, Australia. In this Privacy Policy, "we", "us", and "our" refer to Sydney Smart Dog Pty Ltd.

Our contact email for all privacy-related enquiries is hello@whisko.com.au.

2. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name when you register for an account, book a demo, or contact us.
• Business information including business type, team size, and current software tools, provided when you fill in a demo booking form.
• Payment information processed securely through our third-party payment provider (we do not store card details on our servers).
• Usage data including pages visited, features used, browser type, IP address, device information, and interaction logs collected automatically when you use our platform.
• Pet and client records you enter into the Whisko platform as part of managing your grooming business (appointment details, pet profiles, customer contact information).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Whisko platform and its features.
• Process your demo booking requests and communicate with you about your account.
• Send transactional emails such as booking confirmations, reminders, and account notifications.
• Send marketing communications where you have opted in to receive them (you can unsubscribe at any time).
• Analyse usage patterns to improve our product and user experience.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who help us operate our platform (e.g. hosting providers, email delivery services, payment processors, analytics tools). These providers are contractually obligated to protect your data.
• Professional advisers such as lawyers, accountants, and auditors where necessary.
• Law enforcement or government authorities if required by law or to protect our legal rights.

5. Data Storage and Security

Your data is stored on secure servers. We use industry-standard security measures including encryption in transit (TLS/SSL) and at rest to protect your information. While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure.

Data may be stored and processed in Australia or in other jurisdictions where our hosting and service providers operate. By using Whisko, you consent to the transfer of your data to these locations.

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse how our platform is used. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations to retain certain records.
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

If you are located in New Zealand, you also have rights under the Privacy Act 2020 (NZ).

To exercise any of these rights, contact us at hello@whisko.com.au.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Whisko is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@whisko.com.au and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, if the changes are material, notify you via email or through the platform.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sydney Smart Dog Pty Ltd
Email: hello@whisko.com.au